Airbnb Updates Policy, Sparks Host Backlash

Source reports published 23 Oct 2026, 2:18 am – 24 Oct 2026, 4:00 am AEST

Airbnb has announced a new policy prohibiting hosts from requesting guests to perform checkout chores such as stripping beds or washing dishes. This decision has triggered a significant reaction from hosts who are proposing alternative fees and considering a booking blackout.

What happened

• Airbnb announced a new policy effective November 20, 2026, stating that hosts will no longer be permitted to request guests to perform tasks typically handled by cleaners, including stripping beds, washing dishes, or taking out the trash.
• This decision followed a Change.org petition signed by over 5,000 hosts who argued the policy was "unreasonable."
• Felicity Stevens, leader of the Airbnb Sydney host club, expressed concern that some hosts had gone too far with excessive requests, stating guests are on holiday and not expected to perform caretaker duties.
• In response to the policy change, some hosts are proposing a "dishes and utensils fee" for guests unwilling to use paper plates and plastic utensils.
• One host in Townsville considered banning kitchen use entirely.
• The policy change follows a long-standing debate regarding guest checkout responsibilities and associated cleaning fees, with Airbnb acknowledging previous confusion between guests and hosts regarding these fees.
• The European Commission has also proposed restrictions on short-term rentals like Airbnb in tourist hubs, further highlighting the ongoing tensions surrounding the platform's impact on housing markets.

Original reporting

• CBS News: Airbnb says guests shouldn't have to strip beds or do some chores, sparking backlash from some hosts
  2026-10-22T16:18:19+00:00
• Deutsche Welle: Airbnb guests will no longer have to do checkout chores normally performed by cleaners
  2026-10-23T02:14:00+00:00
• ABC: Airbnb host floats 'dishes and utensils fee' as guest chore ban sparks debate
  2026-10-23T18:00:00+00:00